Shipping Policy

Every Ghubor garment is prepared with deliberate care before it is dispatched. This policy covers our processing times, shipping partners, delivery timelines, tracking procedures, and what happens when things go wrong in transit. We ship from Jaipur, India, to most global destinations.

— Orders are processed within 3–5 business days of payment confirmation (Monday–Saturday, excluding public holidays).

— Limited drops and pre-orders may have extended processing times of up to 10–14 business days. These exceptions are clearly communicated on the product page.

— You will receive a dispatch confirmation email with tracking information once your order has been shipped.

— Orders cannot be modified or cancelled once they have entered the dispatch queue.

We ship pan-India using the following partners:

— Delhivery, Shiprocket, BlueDart, or equivalent tracked couriers depending on your pin code.

— Standard delivery: 4–7 business days after dispatch.

— Express delivery: 2–3 business days after dispatch (available for select pin codes at checkout, additional charge applies).

Free shipping on all domestic orders above ₹3,000. Orders below ₹3,000 may incur a nominal shipping fee displayed at checkout.

We ship internationally to most countries. Standard timelines:

— South Asia (Nepal, Sri Lanka, Bangladesh): 5–10 business days

— Southeast Asia (UAE, Singapore, Malaysia): 7–14 business days

— Europe & UK: 10–18 business days

— North America (USA, Canada): 10–20 business days

— Australia & New Zealand: 12–20 business days

International orders are shipped via DHL, FedEx, or Aramex depending on destination. All international shipments are tracked. Ghubor is not responsible for customs clearance delays or additional import duties/taxes levied by your country — these are borne by the customer.

Once your order is dispatched:

— A tracking number is sent to your registered email address.

— Track in real-time via the courier partner's website or the tracking link in your email.

— If you have a Ghubor account, tracking updates will appear under Profile → My Orders.

— Please allow 12–24 hours after dispatch for tracking to activate on the courier's system.

If a delivery attempt fails:

— The courier will attempt delivery up to 3 times. After 3 failed attempts, the package is returned to our facility.

— Ghubor is not responsible for failed deliveries due to an incorrect address provided at checkout.

— If a package is returned to us: we will contact you to reconfirm the address and arrange re-dispatch. A re-dispatch shipping fee may apply.

— If you do not respond within 14 days of our notification, the order will be refunded minus the shipping costs originally incurred.

If your parcel arrives visibly damaged:

— Accept the package but photograph the damage immediately before opening.

— Email support@ghubor.com within 48 hours of delivery with photos of the packaging and the damaged item.

— We will file a claim with the courier and, upon resolution, dispatch a replacement or issue a full refund.

If tracking shows "Delivered" but you did not receive the package:

— Check with neighbours and building reception.

— Contact us within 5 days of the marked delivery date.

— We will initiate a courier investigation, which may take 5–10 business days to resolve.

For international orders:

— The recipient is solely responsible for all customs duties, import taxes, and brokerage fees.

— Ghubor declares the true value of all shipments — we do not under-declare on customs forms.

— If a shipment is refused or abandoned at customs, Ghubor is not liable for the item or its value once it leaves our warehouse.

— Customs clearance can add 2–5 business days to estimated delivery times in some countries.

During major public holidays (Diwali, Christmas, Eid, etc.) and peak sale periods, processing and delivery timelines may extend by 3–7 additional business days. We will communicate expected delays proactively via email and our Instagram (@ghubor.clothing).

For any shipping-related queries:

Email: support@ghubor.com

Subject format: SHIPPING — [Your Order Number]

Response time: Within 24–48 hours (Mon–Sat, 10am–6pm IST).

Please have your order number and email address ready when reaching out.